Personal Training FAQs — ReDefineRVA

  • What’s the scheduling window like?

    You just need to book your session at least 30 minutes before it starts. That's it. You can view available times and book through our mobile app.

  • What about rescheduling or canceling a session?

    You can reschedule or cancel sessions through our mobile app. As long as you remove yourself from the schedule at least 90 minutes before the session starts, the session is credited back to your account.

  • Will I lose my sessions if I reschedule or cancel?

    No. As long as you cancel at least 90 minutes before the start of the session, it will be credited back to your account so you can reschedule.

  • What if I’m traveling?

    Our mobile app allows us to send workouts to you through your smartphone, so you never miss a beat even when you're out of town. You can also reschedule your session for another time during the current month. Lastly, we can temporarily pause your account if necessary.

  • What do I need to bring or wear?

    Wear comfortable workout clothes and athletic shoes. We provide all the equipment. Bring a water bottle if you'd like, as we have a filtered water dispenser available.

  • Do you have showers?

    Yes - We have two showers at the studio, one on each floor.

  • Do you offer online or remote training?

    Yes. We offer remote coaching packages that include custom programming, weekly check-ins, form review via video, and direct messaging access to your trainer. Contact us for details.

  • Is there a money back guarantee?

    We're confident you'll love training with us. If you're not satisfied after your first session, let us know and we'll make it right. Your free intro consultation is the best way to make sure we're a good fit before committing.

  • Do you offer gift cards?

    Yes! Gift cards are available in any amount and can be applied to training packages. Contact us to purchase.

  • Do you have a referral program?

    Yes. Refer a friend who signs up for a monthly package and you'll receive a discount on your sessions. There's no limit to how many referrals you can make.